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Spend Cap on my Monthly Payment Account

TlauNet
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Will someone show me how to increase the Spend Cap amount on my Monthly Payment account.

ThE O2 website gave all comments about Spend Cap BUT fail to instruct a customer how to do it by login his (I.e. mine) MyO2.

HELP !

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MI5
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@TlauNet 

Guide: Spend caps on O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2Lauren
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Hi @TlauNet 

 

You need to call customer services which is 202 from your phone.

 

Thanks

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TlauNet
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They cannot be reached.

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jonsie
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MI5
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@TlauNet 

You need to keep trying I'm afraid

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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O2James
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If you have the my o2 app, you may be able to change the spend CAP via this method.
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MI5
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@TlauNet 

Unfortunately, only customer service can add or alter spend caps as per my guide posted above.

You could try to contact them via Skype https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)
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gmarkj
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@O2James wrote:
If you have the my o2 app, you may be able to change the spend CAP via this method.

We have tried that before James, but it only takes you to another page to say call customer services...

Please note, this is not customer services and we cannot access your account. Do not publish personal details (email, phone number, bank account).


Link to our guide on how to contact them can be found here

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O2James
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Apologies, customer service is your only other port of call, you could try to reach them on via Skype https://community.o2.co.uk/t5/Off-Topic/A-Guide-To-Skype/m-p/1305104/highlight/true#M181823
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