On the 29th of August, 2022, I foolishly purchased an Alcatel Linkzone personal hotspot device that didn't work. I returned to my local shop in St Albans to get help with the device and then when it still didn't work, I returned a few days later to return it. I stood in the shop for an hour waiting for an employee to help me. When it appeared no one intended to help me, I got on the phone the call customer service to try to return my device while I was standing in the O2 shop. Twice I was put on hold and then hung up on by customer service. I couldn't get help in person or on the phone. So I called again the next day (still within the 14 day return time in your policy for returning faulty equipment). I've been hung up on by customer service more times than I can count. When I go into the shop, I get treated by employees who don't have any customer service skills and are often patronising and keep parroting back to me their return policies which I'm very aware of, having spent the last 14 days trying and failing to return this worthless piece of junk that I stupidly bought from your worthless company!
Now I'm past the 14 days for your pointless return policy and I'm still unable to get any help from your company.
I think the only way I can get the attention of this company is if I attempt to find a lawyer willing to fight for me and all the other fools who have wasted money and time in your shop buying devices that don't work.
Maybe this is the objective of O2, to ignore the customer during the 14 day return window so that they're then stuck with faulty equipment for the remainder of their contract.
It's criminal!
I regret ever walking into your shop.
I've been an O2 customer for ten years and if I'm ever able to return the piece of junk I bought from the O2, I plan to transfer over to another phone company.
Don't you care about your customers?
