My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 9887 Views
  • 1 replies
  • 1 kudos

Restrict accoung

take away restriction on my o2 account for new contract. Passing security

Vural by Level 1: Joiner
  • 589 Views
  • 2 replies
  • 0 kudos

Corporate discount - nhs

I have just renewed my contract - refresh - and I am eligible for a corporate discount as I work for the nhs. However when I applied using my phone number it came back saying not eligible as I hadn’t set up within 28 days of my old contract dated 201...

Nigel1960 by Level 1: Joiner
  • 652 Views
  • 3 replies
  • 0 kudos

Resolved! Trying to register my correct address for my SIM card

I have been switched over to O2 sim from my Virgin Media updated package (Ultimate), and O2 could not locate my address on their data base. I have used my daughters nearby address as I was advised to do , so that the sim card could be delivered. This...

RAW59 by Level 1: Joiner
  • 611 Views
  • 2 replies
  • 0 kudos

Resolved! Phone delivery

My new phone was supposed to be delivered today i wasnt in and it says card left but a card wasnt left who do i contact that isn't a robot

Lisa1973 by Level 1: Joiner
  • 475 Views
  • 2 replies
  • 0 kudos

Resolved! Gift card

I got phone 30 July and didn't have message about gift card.How can I activate it?

Tatjana1 by Level 1: Joiner
  • 564 Views
  • 1 replies
  • 0 kudos

Resolved! 5 pounds free credit

Enquiring about free 5 pounds credit please

Csek1991 by Level 1: Joiner
  • 554 Views
  • 2 replies
  • 0 kudos

Cannot log into MyO2

Hi, I've recently joined O2 from Virgin Mobile. I previously had a ultimate oomph package with Virgin Media with a Virgin Mobile sim but recently upgraded to a Ultimate Volt Bundle. As part of this, Virgin Media transferred my sim card over to O2. Wh...

O2 App Error.jpg

Resolved! Cant log in

I can’t seem to log in to my 02 app as it says that there is no devices registered with my phone number. I would also like to add my Apple Watch to my contract plan. Thankyou.

Resolved! No good my o2

Hi I can't access my account why? It won't even let me change the code because it doesn't accept my phone number!

Laco94 by Level 1: Joiner
  • 824 Views
  • 2 replies
  • 0 kudos

Resolved! Error message:It looks like something's gone wrong

Hello,I have just switched to O2, put my SIM card in ported my number, registered, logged in, downloaded the app, phone working fine, etc etc But when I log in to O2 on my laptop, I get this message: 'It looks like something's gone wrongWe're looking...

DC29 by Level 1: Joiner
  • 3068 Views
  • 4 replies
  • 0 kudos