My O2
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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by Former Staff
  • 8811 Views
  • 1 replies
  • 1 kudos

Resolved! Not letting me log in

My 02 keeps saying I haven’t registered but I 100% have. All I’m trying to do is add some data and I’m not allowed to do so in the phone as I’ve already added some today.

Haz124 by Level 1: Joiner
  • 722 Views
  • 1 replies
  • 1 kudos

Resolved! I can't get my PAC code...

Hi, I got my PAC code in April '22 but I decide to stay in O2 that time so that one is expired. Today I was trying text PAC to 65075 but I've got message "There's been an issue processing your request, please try again later.". So I tried by website ...

Barb275 by Level 1: Joiner
  • 1294 Views
  • 3 replies
  • 0 kudos

Resolved! Cannot activate Disney Plus extra 404 error

Hi, I have got the Disney Plus 6 months free extra. The extra shows up in My O2 but when I click to activate the extra it takes me to an error page. Could someone help me activate this extra.Thank you.

Resolved! Moving Abroad

Hi, I am moving to Spain next month, how can i cancel my contract before the end of it? Thank you

Madrid82 by Level 1: Joiner
  • 566 Views
  • 1 replies
  • 0 kudos

Resolved! Live chat

How hard is it to get a response from live chat please ..... I lost connection and now cannot get back in ...... very frustrating to say the least

Ptaylor by Level 1: Joiner
  • 583 Views
  • 1 replies
  • 0 kudos

Resolved! Early top up

HelloIs there anyway I can top up earlier than planned? I have no data and next top up date is 17th.

Rubyjones by Level 1: Joiner
  • 754 Views
  • 3 replies
  • 0 kudos

Resolved! Payment

My account was showing payments paid for months all of a sudden site goes down and my phone is cut off I login to find I owe 3 months payments ? Now I can't access my account to sort anything out

Lynz1 by Level 1: Joiner
  • 450 Views
  • 1 replies
  • 0 kudos

Resolved! MCK

Hello I upgrade my O2 and gave my old phone to my son, he put the wong code too many times , and now the phone is asking for a MCK code, please can i have it , i also need a network unlock code many thanks

Mgray by Level 1: Joiner
  • 2345 Views
  • 14 replies
  • 0 kudos

Resolved! Claim

Hello i did a phone claim 2 days ago and i wanna know when is My phone going up to arive.please let me know!

Cosmin2 by Level 1: Joiner
  • 387 Views
  • 1 replies
  • 0 kudos

Resolved! Payment date

can some one tell me how to change payment date , i seem to be getting no where

Alib by Level 1: Joiner
  • 452 Views
  • 1 replies
  • 0 kudos