Solved: Sim transfer to new phone

Jacqui6 · ‎20-08-2020

I have transferred everything from my S9 to my new S10. But the S10 does not recognise my sim card.
Any ideas please?

MI5 · ‎20-08-2020

Call O2 Guide: Coronavirus Community Help and Support or pop into your local O2 store for a new SIM.

Also check you're putting the SIM in the correct slot in the new phone as one is for SIM and the other for SD card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

Cleoriff · ‎20-08-2020

Hi @Jacqui6

You can use your old sim, as all changes are made to your account, not the sim.

Veritas Numquam Perit

Jacqui6 · ‎20-08-2020

Hi, I tried using my old sim, but the new phone doesn't recognise it for some reaaon

MI5 · ‎20-08-2020

@Jacqui6

Put your old SIM back in your old phone then do a SIM swap to the new SIM sent with new phone Guide: Sim Swap: a mini guide 2017 update

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jacqui6 · ‎20-08-2020

I didnt get a new sim unfortunately.

MI5 · ‎20-08-2020

@Jacqui6

Call O2 Guide: Coronavirus Community Help and Support or pop into your local O2 store for a new SIM.

Also check you're putting the SIM in the correct slot in the new phone as one is for SIM and the other for SD card.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Jacqui6 · ‎20-08-2020

Seems to be working now.
Thank you

MI5 · ‎20-08-2020

You're most welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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