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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! O2 extra

I selected the Spotify extra option but the amazon music option was selected by the man in store, how do I change this? Tia.

Resolved! Scam texts going about again

Had a text to say unable to take my bill payment and to update my payment details, luckily i decided to log into my account to check what the problem was. The text wanted all personal details plus bank details security question details and everything...

The phone number it's cancelled

Hi,my name is Ana,and at the moment I come back in the U.K,but my phone number is not available, it's about payment...I tried to pay online but I can't...can you please open it for meThank you!

Resolved! My o2 and iPad Pro new customer

recently bought a new iPad Pro online. It says it is delayed and delivery will be made in next two weeks, which is fine. But it also says i can track my order on my o2. But i dont seem to be able to find 'my order' in my o2. It also says as follows,M...

How can I add another device to my o2 account

I already have a my o2 account for my teenage daughter's phone which is in my name. I have now taken an o2 contract for my own phone but can't figure out how to add it to the same account. The only option seems to be 'bring in other products' but it ...

Resolved! Age verification

I would like the age verification taken off my account please

Conned

09095560004I had a call to the number above that I was charged £4.16p for 11 seconds for. This was a con. I had an email that said that I had missed a call from Fiona and I should call the printed number to get my voicemail. Not thinking I rang the n...