Sim Swapping Problem

[Welshynator]

So I have just got a brand new phone today that came with a brand new 5G ready sim. When removing my SD card from my old phone my old sim managed to get sheared in half and no longer works. This means that I cannot get the sim swap code sent by text message. I also do not have a landline phone to call the customer service. How do I go about getting my new sim activated?

[Cleoriff]

@Welshynator 

You can borrow a phone or contact O2 by Skype, info in this guide Guide: Coronavirus Community Help and Support 

Or pop instore with ID, if you have one close by.

[gmarkj]

You can use Skype to call customer services @Welshynator?
There are 0800 numbers on the link below that are free to call using Skype:
https://community.o2.co.uk/t5/Other-Products-and-Services/Coronavirus-Covid-19-Community-Help-and-Su...