Restricted mode

Dinu · ‎06-11-2020

In the last week or so youtube is set on restricted mode and remains so while using data. I cannot disable it and it blocks 90% of videos. Is there a way to get rid of this. Thank you

MI5 · ‎06-11-2020

@Dinu

There is an issue which is being looked at currently to try and see what's changed.

@O2Lisa is in charge

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Lisa · ‎09-11-2020

Good Morning

Thanks for the tag @MI5, I'll private message you now @Dinu so we can get this sorted for you

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

LauraZ · ‎09-11-2020

@O2Lisa Hi, I have the same issue with the restricted mode. Last week i couldn't view comments on videos and now i can't even see the playlists of some artists follow. Can you help?

O2Lisa · ‎09-11-2020

Hiya @LauraZ I'll private message you now to get it sorted

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

t47333 · ‎09-11-2020

Hi, Im also having issues with this can someone pm me to sort this out?

MI5 · ‎09-11-2020

@t47333 wrote:
Hi, Im also having issues with this can someone pm me to sort this out?

@O2Lisa

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

O2Lisa · ‎09-11-2020

Thanks @MI5 , I'll private message you now @t47333 to get this sorted

My working hours are Monday - Thursday 08:00 - 18:00
Any messages sent outside these time will be responded to on my return.
Thanks

MI5 · ‎09-11-2020

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
Pixel 7a (O2 & Lyca), One Plus 6 (Sfr), iPhone 12 Pro Max (Vodafone)

iRodsurf · ‎09-11-2020

Same with me please. Started all of a sudden 3 days ago.

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