Renewed Disney+ offer when upgrading

[Lazarus_Jon]

Apologies if this has been posted, before - I've trawled several community messages, but no-one seems to have asked the same question yet.

I took up the D+ offer from an O2 text message back in July, during my ongoing contract term, which granted me a free 6mth subscription to the service.

However, earlier this month I upgraded and was told I qualified for a free Extra. Having been told that the new contract overrides the previous one, I was told that the prior D+ sub would cease, and that if I opted it for D+ again I could activate a new sub for 6mths from this new date.

I have an alert on MyO2 which shows I have 11 days left to activate the D+ O2 Extra, but when I try to activate it I get a message saying 'This code cannot be redeemed. You may have already redeemed it. To check, log in to Disney+ account'... but in that account it says 'O2 subscription. Manage on O2', sending me into a Moebius loop on non answers.

Anyone have any ideas please?   

[MI5 · Accepted solution]

@Lazarus_Jon 

As I found out when trying to do a similar thing, I had to call O2 to fix it.

Numbers here Guide: Coronavirus Community Help and Support 
Or advice from an O2 Guru regarding a way to get through:
If you call 202, when it comes to the reason you are calling stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say "Upgrade", "Lost/Stolen" or "Fraud" if you have to, to get put through to someone.

[Lazarus_Jon]

Blimey, that was a rapid response - thanks @MI5 , i'll give that a go then!

[MI5]

Best of luck 

[Lazarus_Jon]

Thanks again for the advice @MI5 - all sorted!

[MI5]

Good news mate

[redredredredred]

Hi! I have the same issue, although I've not taken up any O2 offer on Disney+ before. The activation code just gives me the same error message as you. I've spoken to O2 on 202 and they've issued a new activation code and removed and readded the offer to my account twice. Every new code gives the same error message. Do you know what they did to resolve the issue for you?

[MI5]

@redredredredred 

There is currently an issue with Disney+ which O2 are aware of.

@O2Georgina is looking into it for us and will be online tomorrow.

[O2Georgina]

Morning @MI5  Thanks for the tag.

@redredredredred  I will send you a private message so that we can resolve this for you