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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Diacount

How do I know when my code has been accepted for my discount

Trail extra, amazon video prime

I got 6 months free amazon prime video, I want to cancel before I get charged. Please could you do this?

Resolved! My O2 App

I received a text saying if I download the My O2 app and register I would receive 5pound free credit. Does anyone know how long the credit takes to be uploaded to the account as my top up is due in a few days and wondering how much I need to have ava...

Resolved! I am having trouble logging into the my O2 app

Hi, I am having trouble logging into the my O2 app. I have reset the password multiple times but keeps saying it doesn't match.

My account is blocked

Hi my o2 account has been blocked and I need to pay my bill but I've been cut off to call someone how can I pay it please I need my phone back on

Resolved! age restriction

I want to take age restriction of my phone

Resolved! Disney+ 6 months free

I have recently upgraded my phone. With my previous tariff I had Disney+ as a bolt on from o2 with the £2 saving. When upgraded I was eligible for the 6 months free, however, I am now unable to access Disney+ at all as the redemption code I received ...

Resolved! I can't download my bill

I can't download my bill from the O2 website, I get an error 404 message. Who can I contact to get this fixed asap?I can't get through to speak to anyone on 202 and I can't find any other support numbers where you can actually speak to somebody, as I...

O2 app issue - something went wrong message when trying to look at data usage etc

I’ve been having an issue with the My O2 app that when I open, I get a ‘something went wrong’ message scrolling along the top and can not see my data usage, minutes etc information. Been going on for several weeks. When I log in Online, all info is t...

Resolved! How do I change my telephone number?

I would like to change my telephone number so an ex can't harass me.

O2

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