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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Why doesnt my 5G SIM work (Wimbledon)

Why doesn't my 5G SIM work? Do I have to wait? Is it not activated yet? My old 4G SIM works in my new phone, but the phone is 5G ready and I thought I would get 5G

Resolved! how do%20I%20change%20my%20phone%20description%20on%20o2

I have recently changed my iPhone 7 to iPhone 12 pro but on my O2 page it is still showing iPhone 7how can I change this to iPhone 12 pro?

Resolved! Claim insurance

I need to get my phone fixed and want to use my insurance but I can't get through to anyone to do this?

Resolved! Switch a number to O2

Morning Recently joined and trying to contact O2 to give them a PAC code from EE to switch a phone number. Is there a way I can do this in MYO2, I cant see one? Trying to phone O2 on 03448090202 seems completely pointless as i keep getting disconnect...

Resolved! Can't add contact number etc.

Hi, everytime I try to upgrade or change anything on my account it asks me to update my contact number.. when I add my number, it tells me the number is associated with a different account. It is the same number that is on my account that is my conta...

Resolved! Name on my account

The name on my account is my maiden name Hargreaves and I would like to change it to my new one which is Powell

How to pay Final device bill

Received email stating device not paid for how do I phone O2. My new service wont accept 2729

Due upgrade

When am I did a. Upgrade

Unanswered calls going to voicemail

My calls do not now go to voicemail when someone rings and I am unable to answer it. Please can you tell me how to set this up for the voicemail to cut in after 5 seconds if I am unable to pick up a call?

Cant log in to my account

Hello, I have canceled my o2 contrackt after it ended, I have received new bill. I cant log in to my account as my simcard has no network at all. ( Currently I am not in England). I would like to pay my outstanding bill but I cant log in to my o2 acc...

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