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Upgraded and disney plus extra

St25
Level 1: Joiner
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I am existing o2 customer with disney plus as paying extra. I upgraded yesterday and wanted to pick free disney 6 months for extra with upgrade but it's not appearing in drop down list of extra options. Is this because I already have disney and how do I get my 6 months free

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Enlli
Level 70: Enigma
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Has to be a new Disney Subscription 

From Terms and Conditions

 

 If you have an existing account for a subscription service offered by a particular Partner, you may not be eligible to select this Partner for your Extra. In these circumstances, you will be able to select one of the other available Extras.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.

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Enlli
Level 70: Enigma
  • 10167 Posts
  • 96 Topics
  • 1951 Solutions
Registered:

Has to be a new Disney Subscription 

From Terms and Conditions

 

 If you have an existing account for a subscription service offered by a particular Partner, you may not be eligible to select this Partner for your Extra. In these circumstances, you will be able to select one of the other available Extras.

This is not O2 and we are all customers here similar to yourself and cannot answer account type queries.
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