Register new account

[Brett89]

I’ve just got a new pay as you go SIM card and I’m trying to setup a new account, when I click on register it asks if I’m already a o2 customer and there is no option to open a new account 

[pgn]

@Brett89 - 

If you're a Pay As You Go customer, you'll need to register using:

• your O2 mobile number
• an email address
• a secure password.

https://www.o2.co.uk/help/account-and-billing/register-for-my-o2

Good luck!

[Brett89]

This is what I get when I try to register I cant find any way to open a new account

[pgn]

Try an Incognito window, or Private browing window, @Brett89 - I get: https://accounts.o2.co.uk/auth?sendTo=https%3A%2F%2Faccounts.o2.co.uk%2F%3Fcheckproduct%3Dtrue&failu...

[Brett89]

I'm getting the same page that you are on but when I click register now it brings me back to the same page as before

[pgn]

Hmm, seems to be a bit borked right now, I see similar.

The links to O2 Social Media team at the link just below may be a way to go, @Brett89.

Have you activated your new PAYG SIM yet and topped it up (usuallu a voucher for first top-up, but times may have changed): Guide How to Top Up (PAYG) 

[Oxonian]

@Brett89 

You might need to clear your temporary internet files and cookies. 

[Brett89]

I haven't topped up ye I was planning on setting up an account and going on a rolling plan, I'll try again tomorrow

[pgn]

Pay As You Go: Introducing "Rolling Plans" guide here, if you need it - but there have been reports of people's auto top-up off their registered card failing after month 1 or 2, and they have to switch back to a Big Bundle and manual top-up, @Brett89 - you can search via the search bar above to browse some of these.

Good luck!

[jonsie]

Have you tried registering on the app first?