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Refund for faulty mast

jr42
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Calls have been dropping out at home for the last few months and though O2 are now occasionally updating us they still haven't fixed it. How do I go about claiming a refund (and ideally compensation, as it has been extremely costly in time and sometimes business)? 

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MI5
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@jr42 

O2 wil tell you to use wifi calling https://www.o2.co.uk/connectivity/wifi-and-4g-calling

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
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madasaf1sh
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Just to add read your terms and conditions, which I am sure you did (not) when you signed up to o2, they don't guarantee coverage or a fault free service.. 

So you might get a few pence in compensation or you might get SFA

--
iPhone 16 Pro Max - o2 and Spusu
Xperia 1V - Spusu

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This is not customer services and we dont have access to your account
I do not work for o2 or any VMo2 /Telefonica/Liberty Global Company
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Bambino
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@jr42 If you're losing money from your business you should speak to your specific customer service:

Business Customer Service Number Charges

From your O2 mobile8002Free
From a landline0800 977 7337Free
From abroad+44 7860 980 202Free†

Opening times

Monday - Friday8am - 8pm
Saturday9am - 5pm
Sunday9am - 5pm

I DO NOT WORK FOR O2



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jonsie
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Is this a business contract?

Running a business on a mobile phone is always risky and ideally you should have a landline as backup

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MI5
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@jr42 

O2 would always give a goodwill gesture for services outages, but only when the issue was fully resolved.

Whether they do this now Virgin seem to be holding the purse strings, is another question entirely.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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