on 05-09-2024 11:27
Calls have been dropping out at home for the last few months and though O2 are now occasionally updating us they still haven't fixed it. How do I go about claiming a refund (and ideally compensation, as it has been extremely costly in time and sometimes business)?
on 05-09-2024 11:31
O2 wil tell you to use wifi calling https://www.o2.co.uk/connectivity/wifi-and-4g-calling
We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks
Guide: How to find help & contact O2
on 05-09-2024 13:25
on 05-09-2024 13:25
Just to add read your terms and conditions, which I am sure you did (not) when you signed up to o2, they don't guarantee coverage or a fault free service..
So you might get a few pence in compensation or you might get SFA
on 05-09-2024 14:34
@jr42 If you're losing money from your business you should speak to your specific customer service:
Business Customer Service Number Charges
From your O2 mobile | 8002 | Free |
From a landline | 0800 977 7337 | Free |
From abroad | +44 7860 980 202 | Free† |
Opening times
Monday - Friday | 8am - 8pm |
Saturday | 9am - 5pm |
Sunday | 9am - 5pm |
on 05-09-2024 15:46
Is this a business contract?
Running a business on a mobile phone is always risky and ideally you should have a landline as backup
on 05-09-2024 15:52
O2 would always give a goodwill gesture for services outages, but only when the issue was fully resolved.
Whether they do this now Virgin seem to be holding the purse strings, is another question entirely.