Refund for faulty mast

[jr42]

Calls have been dropping out at home for the last few months and though O2 are now occasionally updating us they still haven't fixed it. How do I go about claiming a refund (and ideally compensation, as it has been extremely costly in time and sometimes business)? 

[MI5]

@jr42 

O2 wil tell you to use wifi calling https://www.o2.co.uk/connectivity/wifi-and-4g-calling

We’re just customers like you but it sounds like you’ll need someone to access your account which can’t be done from here. If you message O2 on Facebook (https://o2uk.co/O2CFB) , Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you with this
Thanks

Guide: How to find help & contact O2 

[madasaf1sh]

Just to add read your terms and conditions, which I am sure you did (not) when you signed up to o2, they don't guarantee coverage or a fault free service.. 

So you might get a few pence in compensation or you might get SFA

[Bambino]

@jr42 If you're losing money from your business you should speak to your specific customer service:

Business Customer Service Number Charges

From your O2 mobile	8002	Free
From a landline	0800 977 7337	Free
From abroad	+44 7860 980 202	Free†

Opening times

Monday - Friday	8am - 8pm
Saturday	9am - 5pm
Sunday	9am - 5pm

[jonsie]

Is this a business contract?

Running a business on a mobile phone is always risky and ideally you should have a landline as backup

[MI5]

@jr42 

O2 would always give a goodwill gesture for services outages, but only when the issue was fully resolved.

Whether they do this now Virgin seem to be holding the purse strings, is another question entirely.