Reception on phone

[Rash1971]

Since I joined O2 I have absolutely no reception at all on my phone unless I am within a home and using Wifi.  This is absolutely absurd.  No one can get through to me at all and I cannot make or receive calls or drive anywhere using Maps.   And don't ask me to find Wifi hotspots because there are is none.  My phone is basically redundant as i cannot do anything on it at all !! What am I paying for ????

[Enlli · Accepted solution]

Doesn't sound right if this happens over a wide area

We are all customers here so contact O2

Message O2 on
Facebook (https://o2uk.co/O2CFB) 
Twitter (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG) , they should be able to help you

Guide: How can I sort out my network issues? 

Guide: Is the network down for me or everyone? 

[Bambino]

@Rash1971 Have you asked O2 for a new sim? You can reach O2 via social media for help:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

Edit: You can also call into an O2 store, if you have one nearby and they'll swap sims for you. Bring identification if you choose to do that.