Get Help with My O2

FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Do I need a new Sim?

I am looking to upgrade from Honor H10 to OPPO A54. Do I need a new sim?

Resolved! Insurance

Hi please could you tell me if my phone has insurance as I can’t remember if I added it when I upgraded

Resolved! myo2 mobile app - chat/message customer services

this post is to do with the myo2 mobile app on my android phone, its not anything to do with a computer or web browser.yesterday by some miracle I managed to start a live chat with an 02 customer services person in myo2 mobile app but I can't remembe...

Resolved! My account not open online

Please help me my online account not open

Resolved! My o2 app

Hello! I want to ask community about my o2 app, basically I can not log in to the app, when I and my family moved to o2 I tried to set up my app my dad made it successfully but for me it says I need to wait 48h but so far it’s been like whole year an...

Resolved! 50%discount for selected numbers.

Has anyone received a call claiming their number has been choosen for 50% discount? It sounded very odd as they couldnt confirm my last 4 digits of my account no. Anyone else get this call?

Resolved! Call log

Please could you send me my call log from the past 12 months, thanks

Resolved! Waiting for click and collect

Hi, I'm a new 02 customer, I recently ordered a pay monthly phone and chose click and collect from my local store, this was 9 days ago and I still haven't received an email saying my phone is ready for collection. I've been into the store and called ...

Resolved! Missing order

Morning. I received my new phone this morning but the protection pack I ordered with it is missing. Has this been missed off or will it turn up separately? RegardsBen

Resolved! Disney + 6 months activation error

I have just started a new contract with o2 and have transferred by previous o2 number on the account. I have chosen Disney + as my added extra however when I follow the link on MyO2 to activate it it leads to an ‘Error 404’ page with no alternative t...

O2

Forum Posts