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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Can't get app or my02 website to recognise my numbet

I can't get my02 app or site to link my phone number. I register but it just says that I have no o2 products even though I'm on an.o2 phone. I gave up with the app ad it just keeps throwing me out. I just want to view my bills etc., I've been trying ...

Resolved! Charged for a bill even though I have a minus balance that covers said bill

Hi I have a bill of 94 pound and have paid it already and my account says minus 71 pound which is enough to cover the remaining bill total. I have just been charged the 70 pound from my payment option and was wondering if I'll get the money back

Can't see my O2 bill on the app or via the website

Any idea when the ability to view my current and past bills might be available again? I can't see them either via the app or the website.

‘Y 02

Hi

Resolved! 02 log in query

Trying to register to my 02 account ? Saying my mobile number is not recognisable?

Sim

I have just upgraded to my new phone and have changed to the new 5G sim, I have requested my number is transferred to my new phone. I text swap to the number on my old phone and now neither phone has service

Resolved! Lost sim card

Lost SIM card can’t ring 02 what do I do ?

Resolved! Fatface discount

Hi can I be resent the Fatface discount link please. I had it on my old phone but no long have access to my old message. Please send it to [personal details removed]. You'll see on WhatsApp the message is there I just need the link resend please. Ada...

Resolved! Sensor not working

Hi, could you tell me if I'm still paying for my hand set is it still under warranty to repair the fault on my sensor. Thanks lorrain

Resolved! 300.00 gift card

I upgraded my s10 to the s22 today I was told I could claim the free 300.00 voucher aswell as I have upgraded to the unlimited package/contract but can't seem to find out where to apply for it can anyone help please ? As I'm really confused

O2

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