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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Hi I’m unable to pay my bill this month due to financial difficulties can o2 help

Hi I’m unable to pay my bill this month due to financial difficulties can o2 help me out

Resolved! cancelling existing sim only O2 contract and starting new O2 sim only contract with old number

My husband's current sim only O2 contract is about to end in a couple of weeks, but we have access to a new sim only contract with O2 via our renewed Virgin Media contract.My question:How do we cancel the existing contract and use the new sim with hi...

Resolved! Charges for premium texts

I have been charged 5 times for a premium text number 85222. However it’s not coming up on my texts so I have no way of blocking it.

Resolved! My account is not active

Hi dear. I’ve been to the holiday and I just came back today then I found out that I haven’t got any data or calls available. I made some payment which was more than my usual payment but still didn’t get active yet. I really appreciate it if you fix ...

Resolved! How can I speak to someone at O2?

Does anyone know if Customer Service still exists. I need to speak to someone about data roaming?

Resolved! so called deals ads

I received an email today saying I had signed up for some deals to be sent to me on my phone at £1-50 each and up to 3 a week I don't want them but can't get in touch with them as they seem elusive. I never even asked for them they just seem to latch...

Resolved! Phone gone off but due will be getting paid end of month where I can pay what is due. Phone discone

Phone disconnected

Resolved! Lost sim

Hi there I’m looking to order a new sim. I’m an existing customer with a sim only deal. I have lost my phone and need a new sim but would like to keep my old number.

Resolved! unable to use my mobile data since i came back from overseas last june 30

Hi. i’d like to enquire why can’t i use my modile data ? i came back from holiday outside of the uk, then i came back here on 30th june, sincce then i haven’t been able to access my mobile internet. Could you please sort it out. Thanks

Resolved! Order collected

Re: order number ms-121132563 I collected my order from the o2 store last Tuesday but your system says it’s not been collected. Please can you correct this. thank you

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