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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Hauwei sold out out in o2 online store

I want to upgrade but the hauwei phone which I'm interested in are sold out which is stopping me from upgrading your phone. When will they be back in stock. Also I understand that it doesn't support the google apps but they can work if you download t...

Resolved! Refund Request

My son accidentally purchased a game and it was using a O2 simcard, the money was deducted from my 02 account and I need a refund for the money. The game has not been used neither has it been downloaded yet. Please reply.

Resolved! logging into my 02

i recently swapped my number over to my new phone with a new contract and upon trying to log back in on the app it says my email and password dont match, so ive reset my password multipul times and it says the same thing. now i cant try againt for an...

Phone hasn’t arrived.

Anyone know how long it takes for a phone to be delivered? It said next working day if I order before midnight. Clearly not the case as it's been 2 days without even so much as a dispatch email....

Resolved! Speaking to a real person

Does anyone know a phone number to speak to a real person? I can't log into the App or My O2 online as they are STILL (after 2 years) sending the authorisation code to the original number of the phone, not the number that was immediately ported to it...

Resolved! I am trying to pay off my device balance but can’t get through to anyone

I am trying to pay off my device balance but can’t get through to anyoneCan someone please take my payment!!!

Resolved! updates

A recent update has changed the size of everything on my phone. icons are too small, camera will not work properly any more and I can no longer send photos in facebook messenger. all very annoying . Can I "undo" an update please?

Resolved! Renew my account

How to renew my contract? Do i need to go to O2 shop again?

Resolved! O2 Devise

Hello everyone, I've been told that I would receive my new mobile today until 10pm. I haven't received anything so far. Please could anyone tell me what has happened? Thank you

Resolved! voice mail

Please can anyone tell me how to set the answer machine sevice???

O2

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