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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Spending Cap

How can I add a spending cap to my account?

Resolved! My bill

I have a contract with you but I can't get in to my 02 and I just wanna know how much is left of my contract My name is miss Sharon Henry

Resolved! Adding second mobile number to "My O2"

Back again with another conundrum! I have two O2 PAYG numbers that I use for different purposes. One is registered to "My O2", and I have just been trying to add the second number. I click the "Add products and services" link, enter the other mobile ...

Resolved! Disney plus

Hi there, I wonder if you can help with a couple of questions: If I add Disney plus as an O2 Extra, do I need to be a Sky customer with access to Sky Q.. to be able to watch it on my iphone..? I pay a monthly sim only fee and I just used the text I f...

Resolved! Cancel Account

I already had a My O2 account, but I forgot about it and created a second one. How to delete one of them? I can't do it.

Get an error when trying to view previous bills via Billing History

I am trying to view previous bills via Billing History and I get this error below. I have cleared the cache, tried different browsers and tried from the app, with no success.An error has occurredFBTOIC113E The JSON response from the endpoint was not ...

Resolved! Paying bill

Im unable to use my phone for calls texts and data as I have been cut off however everything is saying is paid to date and can not pay any additional payments any ideas?

Resolved! Sim card

Hello I ordered a new phone last month but the new sim card is not needed how do I get this sim removed from my bills as its net even been activated

Resolved! Trying to use my old number

Hi, I used a PAC code to keep my phone number from EE. If people text my number it’s still coming through on my old phone even though my EE contract is over and I’ve started my 02 one. Text messages are also sending from this new number but I need to...

Resolved! Hi I’m unable to pay my bill this month due to financial difficulties can o2 help

Hi I’m unable to pay my bill this month due to financial difficulties can o2 help me out

O2

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