Solved: Question about upgrade

Walsh · ‎03-07-2020

Hi, I want to upgrade to the IPhone 11 via the O2 app. I still have 4 months left on my current contract, and when I chose my plan for the iPhone 11, it came up with “my device plan”, saying “Left to pay on existing contract, this includes a 100% discount for upgrading to O2 Refresh” and then underneath it says “Upfront £0.00”

What does this mean? I’m sorry if this is a stupid question, I haven’t upgraded my phone before and it sounds like I don’t have to pay the existing 4 months of my contract. Can anyone confirm this?

Thanks for any help I receive.

MI5 · ‎03-07-2020

@Walsh

If you had your current phone from Carphone Warehoue, O2 are paying to upgrade you so you can upgrade for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-07-2020

@Walsh

If you had your current phone from Carphone Warehoue, O2 are paying to upgrade you so you can upgrade for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Walsh · ‎03-07-2020

Yes I did. Wow really? That’s great, thanks for your reply!

MI5 · ‎03-07-2020

Congratulations

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2Tracey · ‎03-07-2020

It's nice to make someone's day @MI5 ❣️

MI5 · ‎03-07-2020

We do try

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Walsh · ‎05-07-2020

You did make my day. My iPhone 11 comes tomorrow

MI5 · ‎05-07-2020

Pleased for you mate

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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