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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Sharing data

I currently have an iPhone using an O2 Refresh tariff with 30gb of data available, I also have an Apple watch attached to the same number. I have recently purchased an iPad Pro with cellular/WiFi connectivity, i would like this iPad to share the data...

Huawei ipad storage

My ipad has only 269 gb of 16gb remaining. I have deleted a lot so there is not much on it now but it still keeps telling me I am running out of space. What should I do?

Used all my data

Why am I receiving text messages saying I’ve used all my data when on the app I have plenty of data left? Has somebody else got another account in my name?

Resolved! Direct Debit

I recently have changed bank accounts and I do have a direct debit setup on my back account but o2 say I don’t have one setup. I sent them a Direct Debit Mandate last week as I’m not able to phone them because they are only taking calls for stolen ph...

Merge accounts

How do I merge 2 accounts?

Name Change but keep number

Hi, i was going to upgrade my phone today as I've finished my contract but then realised my account is in my dads name, I've read that I have to cancel my account and start again in order to change the name to mine however I want to keep my current n...

When trying to upgrade I click on any phone then I get an error page

When trying to select an upgrade I click on any phone and get error page

Struggling to transfer my number

I am trying to transfer my number from one o2 sim to another o2 sim. I have been trying to use the online form but repeatedly get reasons why this won't work. The recent one is "the no notes found in customer history wherein both the customer agreeed...

Scam texts

Hi,I received a text today saying my bill had not been processed and to click a link to settle the feesWithout really thinking I clicked the link and it took me to a 02 loving page, I did login stupidly and then realised this was a scamI didn’t go an...

PUK code

I have inserted my o2 simcard into another device it then requested a code which I tried a few and then got blocked I now have the Puk code but I've tried it to many times so that the sim has now been blocked what do I do?

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