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Question about upgrade

Walsh
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Hi, I want to upgrade to the IPhone 11 via the O2 app. I still have 4 months left on my current contract, and when I chose my plan for the iPhone 11, it came up with “my device plan”, saying “Left to pay on existing contract, this includes a 100% discount for upgrading to O2 Refresh” and then underneath it says “Upfront £0.00”

What does this mean? I’m sorry if this is a stupid question, I haven’t upgraded my phone before and it sounds like I don’t have to pay the existing 4 months of my contract. Can anyone confirm this?

Thanks for any help I receive.
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MI5
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@Walsh 

If you had your current phone from Carphone Warehoue, O2 are paying to upgrade you so you can upgrade for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)

View solution in original post

Message 2 of 8
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MI5
Level 94: Supreme
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@Walsh 

If you had your current phone from Carphone Warehoue, O2 are paying to upgrade you so you can upgrade for free.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 2 of 8
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Walsh
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Yes I did. Wow really? That’s great, thanks for your reply!
Message 3 of 8
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MI5
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Congratulations slight_smile

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 4 of 8
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O2Tracey
O2 Support
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It's nice to make someone's day @MI5 ❣️
Message 5 of 8
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MI5
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We do try wink
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 6 of 8
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Walsh
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You did make my day. My iPhone 11 comes tomorrow grin
Message 7 of 8
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MI5
Level 94: Supreme
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Pleased for you mate slight_smile
I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Message 8 of 8
809 Views