Proof of usage with imei number

[Juliano]

I have trying calling o2 customer service , but with this covid-19 era , seems impossible to speak to someone , lost my phone last phone and insurance company is asking my "proof of usage" with imei number and last time my phone was used on that number . I did look on my bills for the information , but couldn't find , sent email , Twitter and Facebook message but no reply , I really need to fill the claim form for the insurance . My account number xxxxxxxxxx

xxxxxxx xxxxxxx

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

[Bambino]

@Juliano If your phone has been lost you must report the loss to O2. If you stay on the line your call will be answered.

https://community.o2.co.uk/t5/How-to-Guides/Lost-or-Stolen-O2-Device-How-to-Report-it/ba-p/1023988