Prime video

[Janey1990]

I went on My 02 and to turn the auto renewal off prime video and I’ve still been charged for it for the past 2 months! 

[Bambino · Accepted solution]

@Janey1990 This guide should help: Guide: Adding and removing O2 Extras - O2 Community

If you're still having difficulty, contact O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)