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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Extra

Hi does anyone know anything about the Amazon music extra from 02 I’ve tried to activate it but keeps coming up a activation error message and can’t get through to customer service

Resolved! Top up using balance

£15

Resolved! Complaint

How can I send a complaint to O2 by email or chat

Resolved! New Direct Debit has appeared on my account

I've had a second direct debit from Telefonica for £0.00 with a date of 00/00/0000 apper on my bank account, triggering a security alert. Anyone know whether this is O2 doing something routine, an error or something suspicious?

Resolved! I missed my delivery slot

Hello I bought a new phone. There was an attempt to deliver, but i wasnt home. Now the phone is on the way back to you. Can i expect the phone to be redelivered?

Resolved! Scam text messages?

I've now twice received a text message purporting to be from O2 saying they couldn't process my bill and I need to go online to enter my bank details. The link looks legit, but I get the text message a full week *before* my bill is due. I'm pretty su...

Resolved! paying final bill

i recently left o2 after 20 odd years, they told me that they would take the final payment out of my bank which they haven't done. Got a nasty enforcement & termination notice from them. I have been trying to pay them the £10 I owe but my account has...

Resolved! Phone number

What is the phone number

Resolved! Worried I may have missed delivery

I ordered a new phone last night on my old phone coz the charging port had broken and it was about to die. They said delivery today but i'm worried i may have missed it as I had to nip out briefly early this morn. Didn't think it would be out for del...

Resolved! New phone contract not as agreed

I have agreed for an additional phone for my daughter package by phone & emails of contract received are far more expensive Called again & was on hold for 25mins only for the helpdesk to end call while i was talking

O2

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