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Airtime Rewards

Dazmeister
Level 1: Joiner
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Hi, I've just joined O2, transferring my Virgin mobile number to my new sim.  However, I'm unable to set up Airtime Rewards as my number has not been been accepted ("not an O2 mobile number").  This does not appear to be stipulated in the T&Cs, is there another way to take up this benefit offered to O2 customers? 

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MI5
Level 94: Supreme
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@Dazmeister 

You need to give it some time for all the systems to catch up and update.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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madasaf1sh
Level 68: Extraordinaire
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@Dazmeister 

 

Have you spoken to Airtime Rewards at all, as there Database will show the 07 prefix been owned by Virgin, and they maybe able to add you in quickly

 

https://www.airtimerewards.co.uk/support/

Current Phone: Sony XPeria Pro-I and Motorola Razr 5G
I also have a Planet Computers Gemini

I work in IT as an Enterprise Messaging and Collaboration Tools Administrator (Office 365, Slack and much much more) and manage hardware both Mobile and Desktop / laptop, my desk is a bit like PC World

--
We are all customers and dont have access to any o2 accounts





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