Payment email

[StuartD1801]

I received a email about a payment that didn't go through on my o2 account. I wasn't even expecting this payment however as the payment I had made the previous month I was told was my last, due to my contract being payed. I'm not sure what this payment was for that I missed and when I went to sign into my o2 account it won't let me in. All I get is that o2 can't find my account. I'm not sure what else to try 

[Cleoriff · Accepted solution]

@StuartD1801 

You need to speak to the Payment Management Team on 0800 902 0217.

The opening times are:

Monday to Friday – 8am to 8pm

Saturday – 8am to 6pm

Sunday – 9am to 6pm

https://www.o2.co.uk/help/account-and-billing/payment-support

Best chance of getting through is calling at 8 am