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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! My order should have arrived 25th Feb (last Friday) and still not arrived?

My nee phone should have been delivered last Friday and it still has not arrived?

Resolved! changing sim

Hi I have a current pay as you go contract and have taken a new contract with o2 a monthly sim only I want to keep my old number so an o2 adviser has talked me through the online form and it was submitted however 24 hours later had an email saying th...

O2 app not working for my new pay monthly contract iPhone 11

So I received my iPhone on Thursday, to which my phone is now fully set up with my number transferred from my old network etc, I just can’t access the app. It’s downloaded and I have created an account however it keeps coming up with ‘oops, my o2 isn...

Resolved! Why is airtime balance still showing as needing paid when I paid a couple of days ago

Ty

Resolved! O2 rewards

I'm pay as you go and changing to pay monthly and keeping the same number so wants Gona happen to my o2 rewards that I've saved up?

Resolved! Viewing my bills per phone number

Hello, I have 2 phones numbers in my accountI need the bill separately per phone number.Can you help me with this?Thank you very muchBR

Resolved! Blocked phone

My uncle as a 02 phone he's not used it for a while he still got £10 on it he said it's blocked how long does he have to wait to in block it

Resolved! Order

I've ordered a new contract with o2 and I haven't received any update on my order

Resolved! Not paper free bills

Hi, Please can you help me by sending my phone bills to my registered address. I would like not go paper free bills anymore. Many Thanks Sian Knights

Resolved! Spend cap

Remove my spend cap

O2

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