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I have left o2 and am yet still expected to pay?

rjones101
Level 1: Joiner
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So basically, I had to move my number from one network to another to transfer ownership. This was done easily enough from Vodafone to o2 and then back to Vodafone. When I joined o2 it was on a £10 sim only plan for 12 months, this was set up over the phone and I received the sim the next day. I waited 2-3 days maximum for the number to transfer etc and then contacted o2 in order to cancel the contract (within the 14 day Change-your-mind timeframe, I might add) and receive my PAC code in order to move my number back to Vodafone. They assured me over the phone that my o2 PAC code (once activated) will cancel the o2 contract and I'd only pay for the airtime used up to that point (which I have paid). As of right now however o2 has been in contact with me saying that my bill is due and I'll be charged £6 on top of what's owned for missed payments. The fact that I've got to pay this can't be right as I left with days to spare of the 14 days from when I started the contract. If anyone can help in advising me over this issue I would be extremely grateful.

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Bambino
Level 78: King of Kings
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@rjones101 This is a customer community. No one here has access to anyone else's account. You need to speak to customer service.
Call 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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Bambino
Level 78: King of Kings
  • 19831 Posts
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  • 2823 Solutions
Registered:

@rjones101 This is a customer community. No one here has access to anyone else's account. You need to speak to customer service.
Call 0344 809 0202 or 0800 032 1402 from any phone or numbers here: Guide: Coronavirus Community Help and Support 
When it comes to the reason you are calling, stay silent for 15 seconds and you will be taken to the keypad options.
Press 2 for Everything Else
Press 5 for More Options
Press 7 for Anything Else which will put you though to someone.
Say 'Upgrade', 'Lost/Stolen', or 'Fraud' if the suggestion above doesn't get you through.
Best time to call is 8 am.
You can also reach O2 via social media:
Facebook (https://o2uk.co/O2CFB), Twitter (https://o2uk.co/O2CTW), or Instagram (https://o2uk.co/O2CIG)
Or you can call them on 0800 081 0255

I DO NOT WORK FOR O2



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MI5
Level 94: Supreme
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@rjones101 

You need to contact payment management.
Details here Guide: Coronavirus Community Help and Support 
To pay bills, ask for payment extensions etc, you need to contact the Payment Management Team.
You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm
https://www.o2.co.uk/help/account-and-billing/payment-support
Best time to call is around 8.00am

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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