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Paid device bill twice and still says overdue

andy88jones
Level 1: Joiner
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on ‎01-09-2023 08:15

on ‎01-09-2023 08:15

I made a monthly payment for my device on the 27.8.2023, I logged in today as I have no mobile data and thought it could be a billing issue and it still says Overdue on the device plan. I have again paid today, therefore I have paid twice this month and it still says overdue. 

 

Can you please correct this for me and take the payment I made today off next months bill. 

 

Thanks

Andy

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MI5
Level 94: Supreme
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on ‎01-09-2023 08:29

on ‎01-09-2023 08:29

@andy88jones 

You can reach the Payment Management team on 0800 902 0217.
The opening times are:
Monday to Friday – 8am to 8pm
Saturday – 8am to 6pm
Sunday – 9am to 6pm

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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