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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Change address on device plans

How do I change the address on my device plan

Resolved! Scam call from 0344 809 0202

I received a call from 0344 809 0202 which is a legitimate o2 number and the guy over the phone with a British accent wanted to confirm if I recently made an order with o2 for an iPad Pro 12.9 in silver. I confirmed with them that I never made any or...

Resolved! My mobile phone number is registered against the wrong email address

Hi - when I try to register my phone on the O2 app, it has the wrong email address as the username. I have no idea where to chat to O2 reps which is highly annoying, can anyone advise where to direct my issue please?

Travel Bolt ons

If I have the Travel Inclusive Zone bolt on and I am travelling to Japan (not covered), do I also need to get the Travel bolt on to access the £6 daily usage charge? Or is this applied as a default?

Resolved! Hello

Can you explain why my bill is hight then expected

Resolved! Received confusing email about payment

Hello, I have received an email saying I don't need to worry about anything, my bills are paid up to date. And then I received another email from MYCARE@o2mail.co.uk saying that my balance is overdue, and outstanding amount 29.77... Could you please ...