Solved: Out of minimum contract term

Airis · ‎03-06-2024

Hello,

I have received a text from O2 saying my monthly SIM free bill is to rise by more than £8 (from £8-20). I am an ex Virgin mobile customer who was transferred to O2 a year ago. The text states that I am 'out of my minimum contract term excluding any discounts...'What does it mean? Is my contract expiring and I need to pay double of the fee now?

MI5 · ‎03-06-2024

@Airis

You will still get your discount unless you change your tariff.

It's a requirent on O2 to let you know when you reach the end of your contract as you can change or leave for free if you wish.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

View solution in original post

MI5 · ‎03-06-2024

@Airis

You will still get your discount unless you change your tariff.

It's a requirent on O2 to let you know when you reach the end of your contract as you can change or leave for free if you wish.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

CinderKona · ‎07-06-2024

Hi,

I'm came across from virgin too and got the exact same message.

Oxonian · ‎08-06-2024

@CinderKona

So the information provided by @MI5 (above) will equally be applicable to you. 👍

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