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Order notification Vas,Change

BradKCox
Level 1: Joiner
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‎11-09-2023 14:05

‎11-09-2023 14:05

Hi,

 

Can someone please help me understand why i have an order with a £15 value on my account?

 

Brad

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pgn
Level 77: Grand Master
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‎11-09-2023 14:13

‎11-09-2023 14:13

If you cannot determine this from the info available to you in your MyO2 ( Guide: How do I get to the 'Download Bill' page? ) then reach out to O2 CS on 202 or via Social Media channels as highlighted for O2 in the link just below this post, @BradKCox - good luck!

Links to O2 Social Media Team here
NoAccountAccess

O2CommunityAward


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MI5
Level 94: Supreme
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‎11-09-2023 14:35

‎11-09-2023 14:35

@BradKCox 

VAS is "value added services" and the amount should be a minus figure, ie -£15

This is a bill reduction to ensure you continue to pay the same with O2 as you did with Virgin.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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