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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 8390 Views
  • 1 replies
  • 1 kudos

International texts

seems I sent one international text, but have been charged for Eleven, all at the same time. Need this explaining

Karateka by • Level 1: Joiner
  • 273 Views
  • 1 replies
  • 0 kudos

Resolved! Xbox monthly issue

Hi there, I was looking at getting an Xbox through o2 and been looking at the last few days and I like the offer however after going on today it won’t show/let me see the pay monthly option can anyone shed any light on this?

Old VM data only contract now on O2

I have a VM data-only sim used in a mobile broadband dongle issued by VM which was moved across to O2 this year as part of the VM -->02 change. However, I can't change any settings on the account as the O2 online system wants to send a verification c...

Strange Mobile numbers appearing on my bill breakdown

There are a series of mobile numbers which appear on my bill breakdown which I don't recognise - no charges. One which I do recognise and do pay for (previously via Virgin Mobile) which also has no charges. I'm confused.

HBT by • Level 1: Joiner
  • 357 Views
  • 1 replies
  • 0 kudos

Call barring pin

What is my call barring pin 

RDC by • Level 1: Joiner
  • 247 Views
  • 1 replies
  • 0 kudos

Sign in problems

Hi I seem to have two O2 accounts one says broadband account, I don't have O2 broadband and my O2 app is a SIM only account. My problem is that every time I log in to my O2 I have to change my details any answers any one

MichaelJ1 by • Level 1: Joiner
  • 302 Views
  • 1 replies
  • 0 kudos

Out of bundle charges

On 21st August I received a text stating an order had gone through - NC17704691 - and giving me a link to check this. I did not click on the link as I had not ordered anything. Then I received a text, minutes later, to say my out-of-bundle charges re...

Insurance cover

Why am I still being charged £15.00 monthly for insurance that I have cancelled

Registering with o2

I am trying to register with o2 but do not have access to my mobile phone for the security code can I do this another way?

KS2023 by • Level 1: Joiner
  • 346 Views
  • 1 replies
  • 0 kudos

O2 account

I’ve been with O2 for a coupleof months and it will not let me log into My O2 App it’s says i have to wait 24hrs for it to start up but it has been months

thomas8 by • Level 1: Joiner
  • 306 Views
  • 1 replies
  • 0 kudos
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