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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Vat invoice required

Please can I have Vatable invoices.

Resolved! Cancelling contract

Hi, I want to cancel my contract for number (REMOVED) The contract has ended but is just rolling over. I have tried numerous times to call and cancel but I've just been sat on hold for up to an hour and had to go back to work.

My O2 account

I cannot access my account

Transferring old number to new SIM

I rang O2 helpline yesterday and was told that my previous O2 number would be transferred within 24 hours to my new SIM but 24 hours has passed and the number has not yet been transferred to my new SIM.

Resolved! Bolt on zone 3

Hi there I’m looking to add on a zone 2 bolt on for one month please

Resolved! contract end date

hi,I just wanted to enquire about my contract and what is the end date? I'm on a pay monthly contract. Thank you.Regards,Bartosz

I cannot see a breakdown of my bill

I am trying to open the breakdown of my bill but it keeps crashing, this has been going on for more than a day

Resolved! My O2 App

I have used the O2 app on my phone happily for years, but recently it is telling me that the user name and/or password is incorrect. I have reset the password through My O2 on my pc and can now access My O2 on the pc, but the phone is still not allow...

no service

I have three numbers with O2. One of them is not working at all. It does not show a mobile provider when switched on and this has been the case for months, it is useless. I tried phoning the help line but they couldn't access my account. I am at my w...

Resolved! Phone contract

I want to change my phone contract over into my name I was currently under my mums as she was claiming the phone but now I am and I pay for the bill

O2

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