Order notification Vas,Change

BradKCox · ‎11-09-2023

Hi,

Can someone please help me understand why i have an order with a £15 value on my account?

Brad

pgn · ‎11-09-2023

If you cannot determine this from the info available to you in your MyO2 ( Guide: How do I get to the 'Download Bill' page? ) then reach out to O2 CS on 202 or via Social Media channels as highlighted for O2 in the link just below this post, @BradKCox - good luck!

Links to O2 Social Media Team here

MI5 · ‎11-09-2023

@BradKCox

VAS is "value added services" and the amount should be a minus figure, ie -£15

This is a bill reduction to ensure you continue to pay the same with O2 as you did with Virgin.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

O2

Order notification Vas,Change

Phone

Payment dates

PAC code

I need my PUK code

Clarification on Bolt on and O2 Travel