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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

change tariff

If you change your Tariff before your current one is up, do you have to pay any hidden fees or a switch over charge?

Resolved! Direct debit

How can I set up a direct debit without waiting on the phone to you for ages ?

Query Bill

Hey, I would like to query the £8 I was billed as I have not used my phone abroad.my data roaming is off and I do not answer or recieve calls while abroad. I have not sent any messages so would like to request my refund for 2 months (£16). please let...

Resolved! Can you have both the Travel Bolt-On and a Data Roaming bolt-on ?

Does anyone know whether this is an either-or thing or if you can have both the Travel Bolt-On and a Data Roaming bolt-on ?If it is possible to have both, how does it work with consuming data ? e.g. does it come off the Data Roaming bolt-on first and...

Reactivating old sim card

I have been living abroad for 5 months and so I cancelled my o2 sim card as I was paying monthly and did not want to continue doing so abroad. Many applications on my phone require to me sign in through my phone number - which I no longer recieve tex...

My app is not working

Hi my app is not working

Resolved! Ruth account

I want to end my plan

Roaming

No connection, displayed when roaming. Have added roaming bolt-ons. Was working and now not connecting?

Resolved! My monthly contract

I have received an email advising me my contract will end this month! Why?

Resolved! device plan

hello again, on this occasion need help with getting through to o2 billing / device plan. a few weeks ago we checked in my account and saw that i owed £222.15p to pay off the device plan. So tried to pay full amount but could only pay £200 leaving £2...

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