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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

EmilieT by • Former Staff
  • 9732 Views
  • 1 replies
  • 1 kudos

Can’t access my O2 account

Hi,Ever since signing up in June 2023, I haven’t been able to access my account. Everytime I log in online or in the app it comes up with an error. Please could you fix this so I can manage my settings and check data use in the app.thabks

J-wheeler by • Level 1: Joiner
  • 408 Views
  • 1 replies
  • 0 kudos

My O2 app

I have recently installed a new sim and kept my number but I am unable to access the O2 app

Kevin58 by • Level 1: Joiner
  • 260 Views
  • 1 replies
  • 0 kudos

Resolved! Travel bolt ons

Hi there, I’ve just purchased a travel bolt on for chile I arrive tomorrow and would like to use Waze or google maps to get to my hotel. Will I be able to do this?

John55 by • Level 1: Joiner
  • 397 Views
  • 1 replies
  • 0 kudos

Resolved! Direct Debit

I have received an email about an unpaid bill (threatening to cut me off), yet I setup a Direct Debit before the bill was due. No payment has yet been taken (it says it will be taken on 15-21, yet today is 22nd). What is happening here?

devoidx by • Level 1: Joiner
  • 419 Views
  • 2 replies
  • 0 kudos

Resolved! My account

Hello,i got into contact and said I couldn’t pay my bill. I’m going to pay this month but I think you’ve terminated my account I really can’t pay all that you expecting at once. please I can pay the £31 on the 24th of this month

Shauna5 by • Level 1: Joiner
  • 311 Views
  • 1 replies
  • 0 kudos

extras

when logged in i am not able to view my extras it wont load 

rich46 by • Level 1: Joiner
  • 321 Views
  • 1 replies
  • 0 kudos

MyO2

Cant access MyO2

Can't login in

I can't login into my O2 even though I've changed my password and I need to find why I'm being charged nearly a £100 for my phone bill

Ba553Tt99 by • Level 1: Joiner
  • 295 Views
  • 1 replies
  • 0 kudos
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