Order Delivery Address

[LaurenJThom]

I placed an order and just now got confirmation that its been dispatched. Its given me a code but not a courier name. I was also told I could change my delivery address (due to covid stuff) if i contact the courier but A) I dont know what courier it is B) assuming its DPD, its not showing up as a valid number. Its for a smartwatch so I think it classes it as an accessory. It's not showing up on myo2 either as an order. really stuck

Any way I can figure this out???

[MI5]

@LaurenJThom 

Accessories are usually just sent via royal mail but O2 use DPD, city link, UK mail etc so check all the sites for your tracking number. 

[LaurenJThom]

AHA! DHL, their page says if i need to change an address to contact the sender but from a previous forum page, it said from March to contact the courier? Im lost

[MI5]

@LaurenJThom 

Normally an address change would have to come from O2 but you can redirect your parcel from the DHL app or website once they text you with your timeslot. 

[LaurenJThom]

I see. the app wont recognise the number but the website does. so i'll be able to redirect to a completely different address when they send me an email (if they send me an email)? Ill try it

[MI5]

@LaurenJThom 

I usually get a text early morning with details.

Just follow the bit where it says something like "not going to be in"