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Disney+

Amy13
Level 1: Joiner
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Registered:
How do I change my password for Disney+ and email as I can’t log in on my laptop since the email is not mine as I have the 6month free trial through o2?
Message 1 of 6
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5 REPLIES 5

O2Karl
O2 Support
O2 Support
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Registered:

Hi @Amy13 

The person who owns the email will have to reset the password or will have the password?  Was the email address wrong on the account? 

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Message 2 of 6
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Amy13
Level 1: Joiner
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I had an account previously but when I upgraded my sim and got the free trial the email address was set up (I guess by o2) as well as the password, I’ve never seen the email address before
Message 3 of 6
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MI5
Level 94: Supreme
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Registered:

@Amy13 

You should usually register yourself with your own email address. 
Was this done in store or online by O2 for you?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 4 of 6
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Amy13
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It was done online
Message 5 of 6
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MI5
Level 94: Supreme
  • 151914 Posts
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Registered:

@Amy13 wrote:
It was done online

Registered by O2 customer service?

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
Message 6 of 6
694 Views