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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

4g

Hi I'm now living in Guernsey but I am unable to use my phone properly. I have no 4g when I am outside and I cannot receive phone calls.I have some servive when connected to WIFI but still unable to receive calls.

Can’t log in to My 02

I've recently purchased an iPad with mobile data however I want to change my plan to unlimited, however I do not know the log in for the app or any of the details to reset it. I also don't know the number that is being used on my iPad due to the fact...

Extras

How do you opt out of auto-renewal of an extra such as Disney+ once the free period is over?

o2 extras

does anyone know how to do an online chat please. im having trouble redeeming my extra and would like to talk to someone

Final invoice

How do you get to view your final invoice. As soon as you tell O2 you're leaving you get cut off for the app and my O2. can some please direct me in how get your final invoice

how to swap O2 coverage to new iPhone SE from old iPhone SE

Just got my new iphone SE with new SIM. Loaded sim and xferred data from old phone. All good. Except old phone is still working (on O2 contract) with phone coverage and new phone showing 'no phone coverage service'. What do I do? Take the old sim out...

Resolved! Where can I get a digital receipt for my recent purchase from O2

Where can I get a digital receipt for my recent purchase from O2

Resolved! Internet abroad

Hi,I have left the UK 3 months ago to go home (to the Netherlands) due to COVID-19. I am planning on coming back but that will probably be early 2021... I was wondering how long O2 will be supporting me. How long will I have access to internet, texin...

recover my o2 account

i want to recover my o2 account

Missing order

Hi.I just took out a contract a week ago and haven't had an update on delivery yet money was taken as part payment for the device. Is there a contact email address for o2 to raise a complaint? 1st time using this network and already fed up without ev...

O2

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