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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

Resolved! Block

How do I take the over 18’s block off my mobile

Resolved! Don't Receive Verification Codes

I tried adding a new device to my O2 wifi account, but I do not receive any text messages form O2 with the verification code when I enter my number. I tried managing my O2 Wifi Account by signing in My O2, but the "Manage My O2 Wifi Account" link jus...

Resolved! Text message appears to the other side with different number

Hi I bought a new phone from O2 and using my previous number. When I text the messages my original number is not displaying and O2 new phone number is displaying. How do I set this to ensure my number should be displayed. My number is xxxxxxxxxx but ...

Resolved! Oz contract

Hi just a quick question is there anychance I could change the billing date on my direct debit please its originally due on the 4th of every month but would like it a day after on the 5th of every month please.ThanksThanks

Resolved! stolen mobile

hi i try to report stolen my mobile but i cant access to my account becouse i need 6 digital code and they send me this on my mobile how i could do that i have no my mobile

Resolved! Changing my Account Details

I would like to change my Accounts name, and email.

Resolved! Changing dongle username/password

Please can someone tell me where I change the username and password for my dongle. I am logged in to MyO2 but can't see a link anywhere.

Resolved! Add account to the 02 app

I want to add another account to my 02 app that I already have so both accounts are on it. How do I do it?Many thanks

Resolved! My o2 won’t work ?!

Having issues getting on to my o2 on app says im a new customer and could take 48hrs to get it working. But iv been with them for years now had issue with it for a bit had to do a new password each time I sign on. But that’s 1st time iv seen that com...

Resolved! change billing date

i would like to know how to change my billing date without calling customer service

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