Old number on new phone

[Shaquille371]

Hi just wondering how I change my number back to my old one I’ve spoke to o2 yesterday they said it would take 24hrs it’s been 24hrs still won’t let me change it I’ve turned my phone on and off still nothing

[Cleoriff]

Hi @Shaquille371 

O2 are the only people who can help you. You need to call again. Numbers here

Guide: Coronavirus Community Help and Support 

Guide: How to find help & contact O2 

[MI5]

@Shaquille371 

Need to get some clarity on what you are trying to do please?

Are you a new customer porting in or an existing customer upgrading?

What phone are you using and do you have an existing O2 sim card?

Thanks

[Shaquille371]

I got my mum to ring o2 and they said there going to transfer my old number from my old contract to my new contract iPhone 11 Pro Max’s

[MI5]

@Shaquille371 

You can just use your old sim card if the same size.

If you have a temporary number with the new iPhone, you need to go to:

Settings >Phone >My Number and edit the entry to be your correct phone number.

Save and reboot the phone.

You need to do this with a sim in which carries your number.

[Alexandra23cbd]

I have swap from giffgaff to o2 and they said I will have the same number but on my app and the new sim appears another number?🤔

[Cleoriff]

@Alexandra23cbd 

Just use your old sim or keep rebooting your phone

https://www.o2.co.uk/help/phones-sims-and-devices/how-to-keep-your-mobile-number 

[MI5]

@Alexandra23cbd 

Did you get your PAC from giffgaff and give it to O2?

You will need to use your new O2 sim for your contrcat with O2 so will have to transfer your number.

Bringing your number to O2

Before we can transfer your number, we'll need your PAC code. This is made up of three letters and six numbers. You can get this from your current provider and it will be valid for 30 days. 

You can give us your PAC code when you order your new O2 connection or at any time afterwards. Once you’ve given us your PAC code you’ll switch to our network within one working day (Monday-Friday, 9am-5pm, excluding bank holidays). If we receive your code after 5pm, you’ll switch within two working days. If you provide your PAC code at the weekend, you’ll switch on the following Tuesday.

If you want to switch to O2 at a later date, just contact us with your PAC code when you’re ready to switch. You can give us your PAC code online.Or call us on 202 free from your O2 phone, on 0344 809 0202 from any other phone, or visit an O2 store. PAC codes are only valid for 30 days, but if yours expires, don’t worry – you can always request a new one.

[LukasB]

Hey @Shaquille371 just checking if this was sorted by now?