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O2 open not working

Hannah11
Level 1: Joiner
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on ‎31-10-2020 19:53

on ‎31-10-2020 19:53

I got a google pixel 4a today on 02 refresh plan. I work for the nhs therefor am eligabke for o2 open discount. I registered and followed all the steps. I got the verification email, clicked the link to verify. It then asks which device I would like my discount to be applied to. I click on my mobile number and it then says the discount cannot be applied since I have had my phone since 2019. Do I need to give it more time to recognize my phone has upgraded? Can someone help?
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MI5
Level 94: Supreme
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on ‎31-10-2020 20:06

on ‎31-10-2020 20:06

@Hannah11 

I'd give it 24 to 48 hours for the system to catch up with the upgrade.

If still no good after that, call O2 Guide: Coronavirus Community Help and Support 

Guide: O2 Open & Friends and Family discounts - How to sign up 

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.
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