O2 App saying overdue payment

[paulbacon]

Not sure if there is an issue with the app. Checked it this morning and get an alert at the top saying

"Payment not received. £0.00 will be added to your bill if payment not by 14th Jan 21"

My bill always goes out on the 28th of the month. This was taken successfully last month and showed as paid (double checked my bank statement too). This month bill due out tomorrow and showing paid. If i click pay not, the account balance showing zero too so nothing to pay. The fact it says £0.00 will be added and says need payment on the 14th - 2 week ago - seems to suggest its a bug in the app?

Looking on the web version of my account no such message appears

[Pipstop78]

I've got the same message but I no I've paid my bill all ready

[Cleoriff]

@Pipstop78 

Hopefully it will be sorted soon.....

[MI5]

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@Pipstop78 wrote:
I've got the same message but I no I've paid my bill all ready

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Looks like everyone is the same @Pipstop78 

[gmarkj]

i've not got the message, but my account is in credit so that might be why...

[Cleoriff]

I thinks it's been fixed @gmarkj 

Mine had the message first thing, now My O2 app is back to normal. Is yours ok @O2Lisa @MI5 ?

[O2Lisa]

Mines back to normal now as well @Cleoriff 

[jonsie]

Yep, seems to be ok now

[paulbacon]

Yea mines fixed to

[MI5]

Yeah, all good here again.

Thanks @O2Lisa and well done O2 for responding quickly