O2 App saying overdue payment

[paulbacon]

Not sure if there is an issue with the app. Checked it this morning and get an alert at the top saying

"Payment not received. £0.00 will be added to your bill if payment not by 14th Jan 21"

My bill always goes out on the 28th of the month. This was taken successfully last month and showed as paid (double checked my bank statement too). This month bill due out tomorrow and showing paid. If i click pay not, the account balance showing zero too so nothing to pay. The fact it says £0.00 will be added and says need payment on the 14th - 2 week ago - seems to suggest its a bug in the app?

Looking on the web version of my account no such message appears

[MI5]

Thanks @O2Lisa 

[O2Lisa]

You're both very welcome 

@paulbacon @MI5 

[Cleoriff]

@O2LisaIn the interests of research, I've looked at mine via the app and have the same message. Via my PC, all is as it should be.

[MI5]

I would stick my neck out and say it was the same for everyone......

[Cleoriff]

Highly likely. Good job I rarely use the app.

[O2Lisa]

I've messaged my manager to advise of the issue but it does look to be affecting everyone to be honest @Cleoriff 

I do know they were doing maintenance on the app last night so it may be linked 

If I get any updates I'll let you all know @MI5, @Cleoriff 

[Cleoriff]

Thanks @O2Lisa 

[MI5]

Good to hear

[MI5]

Any updates @O2Lisa ?

This is especially urgent as we know there are scam texts going around about failed payments.

It's possible a customer could see this error and believe the scam text is accurate and enter their details in what they think to be a genuine O2 website.........

[O2Lisa]

We've gathered examples and passed this on, I haven't heard anything as of yet but it is a priority @MI5