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Level 7: Part Timer
Posts: 414
Registered: ‎21-04-2013

O2 App saying overdue payment

Not sure if there is an issue with the app. Checked it this morning and get an alert at the top saying

"Payment not received. £0.00 will be added to your bill if payment not by 14th Jan 21"

My bill always goes out on the 28th of the month. This was taken successfully last month and showed as paid (double checked my bank statement too). This month bill due out tomorrow and showing paid. If i click pay not, the account balance showing zero too so nothing to pay. The fact it says £0.00 will be added and says need payment on the 14th - 2 week ago - seems to suggest its a bug in the app?

Looking on the web version of my account no such message appears
Posts: 117,712
Topics: 576
Solutions: 16,558
Registered: ‎04-04-2012

Re: O2 App saying overdue payment

@paulbacon 

Try deleting and reinstalling the app.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 7: Part Timer
Posts: 414
Registered: ‎21-04-2013

Re: O2 App saying overdue payment

Will give it a try. Seems its a bug but only appeared overnight. Wasnt there yesterday
Level 7: Part Timer
Posts: 414
Registered: ‎21-04-2013

Re: O2 App saying overdue payment

Nope reinstalling didnt remove the message
Level 1: Joiner
Posts: 1
Registered: ‎27-01-2021

Re: O2 App saying overdue payment

I’m getting the same message. It’s nonsense.
Posts: 117,712
Topics: 576
Solutions: 16,558
Registered: ‎04-04-2012

Re: O2 App saying overdue payment

I'll ask 

@O2Lisa to look into it for you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Level 7: Part Timer
Posts: 414
Registered: ‎21-04-2013

Re: O2 App saying overdue payment

Thank you. Did make me panic at first until i looked into it abit. Wouldnt want others to do the same
Posts: 117,712
Topics: 576
Solutions: 16,558
Registered: ‎04-04-2012

Re: O2 App saying overdue payment

@paulbacon 

I've just looked at mine and it's saying the same so must be a glitch in the system.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
Posts: 502
Topics: 0
Kudos: 75
Solutions: 18
Registered: ‎08-03-2017

Re: O2 App saying overdue payment

Morning guys smiling

Just checked mine and mine is the same as well, I'll escalate this so we can look in to it here.

 

@paulbacon If there's anything else I can help with at all you can always just message me privately Smiley Happy

My working hours are Monday 08:00 - 18:00, Tuesday - Friday 08:00 - 14:00
Any messages sent outside these time will be responded to on my return.
Thanks Smiley Happy

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Level 7: Part Timer
Posts: 414
Registered: ‎21-04-2013

Re: O2 App saying overdue payment

Thanks @O2Lisa