O2 App saying overdue payment

[paulbacon]

Not sure if there is an issue with the app. Checked it this morning and get an alert at the top saying

"Payment not received. £0.00 will be added to your bill if payment not by 14th Jan 21"

My bill always goes out on the 28th of the month. This was taken successfully last month and showed as paid (double checked my bank statement too). This month bill due out tomorrow and showing paid. If i click pay not, the account balance showing zero too so nothing to pay. The fact it says £0.00 will be added and says need payment on the 14th - 2 week ago - seems to suggest its a bug in the app?

Looking on the web version of my account no such message appears

[MI5]

@paulbacon 

Try deleting and reinstalling the app.

[paulbacon]

Will give it a try. Seems its a bug but only appeared overnight. Wasnt there yesterday

[paulbacon]

Nope reinstalling didnt remove the message

[CFlynn]

I’m getting the same message. It’s nonsense.

[MI5]

I'll ask 

@O2Lisa to look into it for you.

[paulbacon]

Thank you. Did make me panic at first until i looked into it abit. Wouldnt want others to do the same

[MI5]

@paulbacon 

I've just looked at mine and it's saying the same so must be a glitch in the system.

[O2Lisa]

Morning guys 

Just checked mine and mine is the same as well, I'll escalate this so we can look in to it here.

@paulbacon If there's anything else I can help with at all you can always just message me privately 

[paulbacon]

Thanks @O2Lisa