Solved: No service on a IPHONE 12 pro max

Hannah2020 · ‎23-11-2020

Hi, can someone help? I recently upgraded to the iPhone 12 pro max I was sent a new sim which I am assuming is just because of 5G I’ve tried this sim in the phone and nothing activates I’ve tried reaching out to o2 but I’ve had no response has anyone had something similar? Thanks

MI5 · ‎23-11-2020

@Hannah2020

You need to start a sim swap from your old sim to activate the new one Guide: Sim Swap: a mini guide 2017 update or just use the old sim if you can't get 5g yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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MI5 · ‎23-11-2020

@Hannah2020

You need to start a sim swap from your old sim to activate the new one Guide: Sim Swap: a mini guide 2017 update or just use the old sim if you can't get 5g yet.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Hannah2020 · ‎23-11-2020

Will I still have the same number? I am just confused because it was only a upgrade! I will try and do this now. Thanks for your help

MI5 · ‎23-11-2020

@Hannah2020

Yes, your number will be the same.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

Hannah2020 · ‎23-11-2020

Done! Thank you so much faster than O2 responses ahaha.

MI5 · ‎23-11-2020

You're welcome

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.
Please select the post that helped you best and mark as the solution. This helps other members in resolving their issues faster. Thank you.

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