on 24-08-2020 21:40
on 24-08-2020 22:02
on 24-08-2020 22:02
You'll need to call O2 to reset your account but try deleting and reinstalling the app first.
Guide: Coronavirus Community Help and Support
on 25-08-2020 08:08
on 25-08-2020 08:08
@Cleoriff Thankyou for the tag, @stefan_kudev Im going to private message you to assist with your query.
on 25-08-2020 18:03
on 25-08-2020 18:03
on 25-08-2020 18:24
on 25-08-2020 18:24
on 05-09-2021 18:00
on 05-09-2021 18:00
Hello, I'm having the same problem as it lets me access my account on a browser but not on the app. I tried deleting and reinstalling but that doesn't seem to work. I'm not too sure what to do at this point?
on 05-09-2021 20:03
on 05-09-2021 20:03
@lauren_smithYou need to call O2 and ask them to reset your account. All numbers in this guide
Guide: Coronavirus Community Help and Support
Veritas Numquam Perit