No access to my O2 App

[stefan_kudev]

Hi there,

I can access my O2 perfectly fine on the web, but when I try to use the same credentials on the My O2 App, I get the following message:

Something went wrong.
Oops. My 02 isn't available to you yet. If you're new to O2, it can take up to 48 hours for your account to be ready. If it's been longer than 48 hours, get in touch and we'll look into it for you.

I've been using this SIM for about a month now. Any ideas?

[Cleoriff]

@O2Georgina @O2Daniel 

Are you able to help @stefan_kudev?

[MI5]

@stefan_kudev 

You'll need to call O2 to reset your account but try deleting and reinstalling the app first.

Guide: Coronavirus Community Help and Support 

[O2Georgina]

@Cleoriff  Thankyou for the tag, @stefan_kudev Im going to private message you to assist with your query.

[O2Georgina]

Hi @Cleoriff  This issue has been raised to another department to assist.

[Cleoriff]

@O2Georgina 

Thanks for the info

[lauren_smith]

Hello, I'm having the same problem as it lets me access my account on a browser but not on the app. I tried deleting and reinstalling but that doesn't seem to work. I'm not too sure what to do at this point? 

[Cleoriff]

@lauren_smithYou need to call O2 and ask them to reset your account. All numbers in this guide

Guide: Coronavirus Community Help and Support