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New contract

Calvin
Level 1: Joiner
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Hi 

i ordered a new phone with a contract and it’s out of stock & im currently waiting for it. Do I still get charged for next months contract of my old phone aswell as my new?

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anticpated
Level 29: Intuitive
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If you finalised the device contract then you only pay for the airtime when you normally would have.

When the new device arrives the new contract starts at that point, giving you 28 days grace until your first bill payment. The down-payment on the device acts as a first payment. 

 

I hope that makes sense 

Samsung Galaxy S10, Samsung Galaxy S21 Ultra

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anticpated
Level 29: Intuitive
  • 3338 Posts
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Registered:

If you finalised the device contract then you only pay for the airtime when you normally would have.

When the new device arrives the new contract starts at that point, giving you 28 days grace until your first bill payment. The down-payment on the device acts as a first payment. 

 

I hope that makes sense 

Samsung Galaxy S10, Samsung Galaxy S21 Ultra

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MI5
Level 94: Supreme
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@Calvin 

Billing for the new contract does not start until it is dispatched to you.

I have no affiliation whatsoever with O2 or any subsidiary companies. Comments posted are entirely of my own opinion. This is not Customer Service so we are unable to help with account specific issues.

Currently using:
OnePlus 6 (O2 & Sfr), Z3 Tablet (Three UK), iPhone 8+ (EE)
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