Need urgent help from abroad

[Urgentineurope]

My physical eSIM which I rely on for roaming has been stolen with a bag or misplaced somehow! I need urgent help converting my number to an eSIM! This function currently isn’t available on the my o2 app (and seemingly also not on the my o2 browser website but I can’t even double check because I cannot receive a OTP to my phone number since I don’t have it). How to contact o2 urgently for them to help me set up an eSIM? I’m crying my eyes out and I don’t know what to do. I only have one hour left before I reenter Europe and have no way of getting internet there after my bus with wifi stops.

[MI5]

@Urgentineurope 

Guide: Lost or Stolen O2 Device? - How to Report it 

https://www.o2.co.uk/contactus

This is a customer to customer community, not O2, so we cannot access your account, sorry.

You need to contact O2.

Message them on Social Media. Facebook (https://o2uk.co/O2CFB) , Twitter (X) (https://o2uk.co/O2CTW) or Instagram (https://o2uk.co/O2CIG)