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FAQs: My O2

Hi all, welcome to the My O2 board! If you need advice on My O2, this is the place you can post your question to and get replies from other customers. In case your question relates to My O2 Business, you might also find some helpful information in ou...

why am I pying O2when I haven't used O2 since April 2024

I cancelled my O2 mobile phone provider in April or May 2024 to move to another provider. Can you please advise why I am still being billed for a service I am not using?

Sim swap

Trying to swap my number over to new sim and it won’t allow me to do so

getting into account

My phone is broken and can't be repaired so I need to upgrade but I can't get into my account without it trying to text me a pin to the broken phone. Ive tried using one of my email addresses and now locked myself out of that

Data roaming

why have I been charged for data roaming

Unknown call charge on latest bill

i have an extra charge on my latest bill for £3.00p for a 1s call to Armenia. I have never called Armenia. Please advise my number is [removed] [mod edit: we've removed some personal details as these posts are publicly viewable. Thanks ]

How do I set up roaming

How do I set up roaming on my phone

Resolved! New Phone was never delivered

For some reason, after being upgraded, my new phone delivery was marked as a failed delivery, and DPD says they have sent the phone back to O2. But I am still paying for said phone, which I do not have! I put in a complaint over seven days ago, but I...

how can I talk to a human?

I need to download my invoices but I cannot access my account.the reason is simple: I need to input a code that is sent to the number. But the sim cannot receive messages because it is in a home alarm device (not in a mobile phone). I need a differen...

Resolved! switch from monthy to pay as you go

I would like to swap from my monthly payment to a pay as you go sim but still keep my number

my order today

I placed an order today for an iphone 15 and a samsung galaxy. I've tried to sign the contract this morning but I don't know if it worked, I'm trying to track my phones but not finding any information.

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